Say hello to pay-extra-broadband by Maxis

Its hardly surprising at all. That Maxis Malaysia has done something again. At first they came up with renewable contract which automagically renews every 18 months. After battling with that , and now they are coming up with this instead – no its far worst then contract. Its disconnection once you’ve hit your limit. That’s right , as we do know that Maxis Broadband sells broadband based on Volume (data transfer) . Now once you’ve reached your limit , you’ll be greeted by this page. You could only surf Maxis Site (ugh) and do Google Searches only – which is pretty crippled Before this (and in fact other providers) do allow you to continue to use the service but at a downgraded speed (i.e 64kbps) once you’ve reached the limit. A good example of this would be Celcom. Maxis was doing something like this before , but then I guess that it would be better just to say goodbye to their customers who are using ample of bandwidth and charge them more instead.

Whoops I've hit the limit , honey and now I can't surf
Whoops I've hit the limit , honey and now I can't surf

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Maxis' Disconnects Users Who Have Hit The Limit

It seems that Maxis now disconnects/suspense users who have reached the limit (i.e 3G). So far it seems that only a handful of users have been suspended according to this thread here. When asked why they were suspended , it seems that Maxis staff told them that they have reached the limit and they have to wait till the next billing cycle whereby they are allowed to surf the Internet.
I am not sure if this is their new kind of enforcement whereby they can manage bandwidth better as I do think that they have a couple of users who are hogging the bandwidth very much and/or their numbers of users are increasing at a rapid rate and they are running out of bandwidth.Oh for your information , in the early days of it , Maxis didnt even impose such thing and later they imposed a 20GB cap (verbally said and its not written in their site)  and now they are really enforcing 3GB limit !  If we take a look at what is written in their Terms of Service , it is clearly stated that :-

5.3 Excessive Usage
5.3.1 Each customer’s total usage per month shall NOT exceed 3GB of data volume transmitted (total upload and download usage). This is to ensure that no individual hogs the bandwidth at all times.
5.3.2 Maxis reserves the right to reject the said application or charge for any additional data volume transmitted from what is already allocated.

Taken from Maxis’ Fair Usage Policy on Tueday , February 17th 2009
Now if you read (or re-read their terms) again. Its clearly stated that users must not exceed the limit . However Maxis didn’t write anything about what they’ll do to users who have exceeded the limit. As for Celcom and P1 Wireless, well its written that if the user exceeds the limit , he/she would be throttled at a slower speed till end of the month (which I think is fair {emapthise on the word} ). Secondly , if you take a look at point 5.3.2 , it is also clearly written that Maxis may charge you for any additional data volume from what is already allocated – So just keep that in mind my friends , if you’re using Maxis Wireless – chances are you may be charged extra.
In my opinon , I think its totally unfair for Maxis to do such a thing when they clearly advertise their service as a broadband service. I do have couple of suggestions in store for them. Firstly , raise the limit to say 10-15GB – a resonable limit and then once the user has reached his/her limit thorttle to a slower speed say 256Kbps (which I find is resonable). Another way they can try to lure customers from Celcom is by imposing happy hours just like rapidshare , suppose a user has reached his limit , during these happy hours (aka off-peak hours , his limit would be lifted and he can enjoy the maximum speed that he has subscribed for). I do hope maxis do consider the suggestions which I’ve given and hopefully improvise on their service. If they still continue to progress at this rate and care about profits and large number of user base (rather then customer satisfication) , I would say that they can say goodbye to the broadband industry as there are more players such as P1 are doing a good job on collecting real data from customers !

Thumbs Up Maxis !

To sum it up everything its about how I’ve managed to clear the issue of my maxis broadband outstanding that maxis have miscalculated. I’ve to admit , Maxis Staffs were responsible and very quick to reply. I managed to solve the issue within 24 hours. Kudos to Maxis ! – Uh read if you want to know the whole story. The reason why I made in its own page mainly because it contains picture and lengthy texts and explanation. So if you’re the person who doesn’t love to read long-lengthy blog entry or if you’re on a slow internet connection then this summary will do the trick for you
(Hint Hint : If you have time kindly read the whole entry)
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