Its about time….

Its about time for us to take action and bring this matter to the hands of those who can rectify this issue. Lately as we all do know that ,their so-called International link problem is killing us and I think it has been a week already that we are facing this issue. Our cries are left unheard and all we can do and sit and vent our anger to the “knowledgeable” customer care representative of TM. I do know that most of us are students or business-oriented people who would seriously need the Internet to do their things and unfortunately it has hindered our progress to becoming someone great (Okay , that’s too much – think of it as a metaphor . I mean it did hinder our daily routine)

Basically this picture sums it up for us. Streamyx is slow as hell these days and if we don't do anything solid there is no point of us having broadband in the first place || (C) firedauz @ belachan

I do have couple of plans in my mind ,on which I am asking for your help to make it into a  success. If we , Malaysians (the rakyats) team up together and report this issue to MCMC and to other authorities  or even bringing it into the newspaper. What I am asking here is for TM to give us a rebate for the issues caused by them , which I think it is reasonable for us consumers as we are unable to access the Internet (basically only local sites do load fast)  , which again defeats the purpose of the Internet. So , what you can do is at least fire up an e-mail to the following people and report to them about this issue and ask them to give us all streamyx users a rebate . If we team up together as one team , we can certainly make an impact. But If  its only you and me , its nothing. I doubt they even entertain our requests.
Anyway here are the e-mail addresses that you should send this letter to :-

ceo[at], gmmarketing[at] , aduan[at] , aduanskmm[at] , fomca[at]

If you want to take a look at a sample letter on how to write a formal e-mail to the folks over at TM , CFM and CMC. I would recommend you to head over to HeHeHunter’s site to get a rough idea on how to write a letter. Feel free to write as how you like – but keep in mind that it has to be formal !

Alternatively you may write in to newspapers such as The Star to voice out your anger and at the same time request TM to give us (its subscribers a rebate for their problem) . I do hope that you spread this message to your friends and family members and let us together make an impact for the better future of broadband here in Malaysia !
Feel free to vent our your anger here over at your suggestion or link to your site if you ever mention about this. Oh , yes I forget to mention you may copy and paste my message and the e-mail addresses provided here to your site to spread the message. I don’t even mind if you don’t give me a credit. Basically , all we want as a Malaysian is that a better Internet service just like our neighboring countries – Singapore  and Thailand !

Streamyx is slow

Guess Streamyx did it again. Its now extremely slow to surf Internet and even to check my facebook. Pages take ages to load and on top of that I am getting ridiculous download speeds. This makes it impossible for me to download latest , patches and updates
I wonder why we ( Malaysians) are being tortued to death by a single ISP which does provide a subpar services. Some may say switch but for those of us who do not have a choice basically – we are stucked with this one and only ISP. I think that TM should open up last mile and bring in new players. This way they can ease the burden of their lines and of course make people happy as when there is competition , the quality of services would improve as basically you’ll be competiting with one another ! Its healthy

Maxis' Disconnects Users Who Have Hit The Limit

It seems that Maxis now disconnects/suspense users who have reached the limit (i.e 3G). So far it seems that only a handful of users have been suspended according to this thread here. When asked why they were suspended , it seems that Maxis staff told them that they have reached the limit and they have to wait till the next billing cycle whereby they are allowed to surf the Internet.
I am not sure if this is their new kind of enforcement whereby they can manage bandwidth better as I do think that they have a couple of users who are hogging the bandwidth very much and/or their numbers of users are increasing at a rapid rate and they are running out of bandwidth.Oh for your information , in the early days of it , Maxis didnt even impose such thing and later they imposed a 20GB cap (verbally said and its not written in their site)  and now they are really enforcing 3GB limit !  If we take a look at what is written in their Terms of Service , it is clearly stated that :-

5.3 Excessive Usage
5.3.1 Each customer’s total usage per month shall NOT exceed 3GB of data volume transmitted (total upload and download usage). This is to ensure that no individual hogs the bandwidth at all times.
5.3.2 Maxis reserves the right to reject the said application or charge for any additional data volume transmitted from what is already allocated.

Taken from Maxis’ Fair Usage Policy on Tueday , February 17th 2009
Now if you read (or re-read their terms) again. Its clearly stated that users must not exceed the limit . However Maxis didn’t write anything about what they’ll do to users who have exceeded the limit. As for Celcom and P1 Wireless, well its written that if the user exceeds the limit , he/she would be throttled at a slower speed till end of the month (which I think is fair {emapthise on the word} ). Secondly , if you take a look at point 5.3.2 , it is also clearly written that Maxis may charge you for any additional data volume from what is already allocated – So just keep that in mind my friends , if you’re using Maxis Wireless – chances are you may be charged extra.
In my opinon , I think its totally unfair for Maxis to do such a thing when they clearly advertise their service as a broadband service. I do have couple of suggestions in store for them. Firstly , raise the limit to say 10-15GB – a resonable limit and then once the user has reached his/her limit thorttle to a slower speed say 256Kbps (which I find is resonable). Another way they can try to lure customers from Celcom is by imposing happy hours just like rapidshare , suppose a user has reached his limit , during these happy hours (aka off-peak hours , his limit would be lifted and he can enjoy the maximum speed that he has subscribed for). I do hope maxis do consider the suggestions which I’ve given and hopefully improvise on their service. If they still continue to progress at this rate and care about profits and large number of user base (rather then customer satisfication) , I would say that they can say goodbye to the broadband industry as there are more players such as P1 are doing a good job on collecting real data from customers !