Firstly let me quote on the latest Streamyx’s Terms & Condition and later we will do the analysis (a.k.a “The Talking)
xv. Streamyx download and upload speed is guaranteed for local content access only. TM is not responsible for the low speed of either download or upload of international content access.
Source : http://www.streamyx.com.my/get_streamyx/get_streamyx.php?id=getstreamyx_package_Details
So there you go folks. TM is not responsible if your download speeds are very slow when you access International links. In other words , you’ll be enjoying fast local link speeds ONLY. Your cries are in vain – This is because lets face it. You’ll be calling their toll free number , ranting to them on how slow is their International link speed and you were unable to play your World of Warcraft with your US buddies or you got kicked out of your guild because of your crappy connection. Chances are , TM would just simply ignore it or just give you a standardized answer saying that their International links do have problems. Its the typical same ol’ excuse that we have been hearing for a very long time. Beating around the bushes , and giving the same excuse
What is it for us consumers ? Well we can’t really exercise our rights as TM monopolizes the whole landline broadband industry. They have the rights to adjust the price and the quality of broadband which they would like to supply. They could either over-sell it and still make a profit out of it or they could just simply increase the price and still make a profit out of it. Either way , they gain and we consumers , do lose out. I do agree that there are some advantages of monopoly such as helping the poor and needy (for instance , TM offers RM 20/44 package for those who can’t afford to fork out a lot of money for Internet as opposed to other providers (i.e P1 , Maxis) whereby their monthly commitment fees start from RM 60+) . But it does have a lot of disadvantages , I am sure you could list down all the disadvantages.
Basically , we’re pretty much screwed as there is no law in Malaysia that protects us (basically MCMC states that you must at least get 80% of the advertised speed for local links) , the only way that we could express our thoughts is by visiting our Prime Minister’s blog and maybe give some suggestions or make our cries heard. Who knows – Our broadband might improve after that as I do see that our Prime Minister responds to some of our cries and trying his best along with his cabinet to form a better Malaysia ! I do think improving broadband connectivity here in Malaysia also should be one of his agenda – I’m sure it would make Malaysia proud !