Lately , P1 WiMax isn’t up to its standards. Usually sites would load fast , but then for the past week or so. It has been greatly slow. I am not sure why , but I think it has got to do with their user base (which I think its increasing over the time) or they are tweaking their services again which results in slow speeds.Oh yeah , think of it as my 3rd part of the sequel. If you haven’t read my review on P1 WiMax , kindly do so by clicking here. I recommend you to go through it and read it first !
Nevertheless , let me sum up my experience for the past week. It has been awful , I wasn’t able to connect as in there is an IP conflict every time I connect and at times even though its connected , I am not able to browse the Internet. So much so for devices which just works out of the box. Since I can’t do anything as in to tinker with the settings , there is no choice but to restart . I do hope that they keep up to their reputation and hope that they don’t oversell their bandwidth. Speaking of overselling , its common for ISPs to practice this as they would like to make tremendous amounts of profit in order for them to cover up their losses (if any) and to expand their business ! So anyway here are my rants for this week and how P1 should improve it. Not only in services but in terms of how to handle a customer and how to train an agent/reseller properly !
If you’re having issues/trouble connecting to the Internet with P1 WiMax. Just simply issue this (if you’re on Windows) (Go To Start –> Run –> cmd or type cmd in the search bar)
That does the trick. If you’re on *nix like systems , I am sure that you do know how to do it. If there is demand for it , I’ll post it up here. For OSX , just simply go to System preferences and hit Network , simply hit Renew DHCP lease. That seem to fixes it
1. Improve your customer support service – At first they were pretty goo but lately they sucked. Its like they don’t really know what’s truly going on and they aren’t well verse with the situation yet. I do hope that P1 gives them proper training . Here is a tip for you , try to see how other ISPs customer service does it in countries such as Australia , USA and the UK.
2. Update your site to include downtime , planned maintenance , planned upgrades etc – This is very important in order to build up customers confidence. The reason why people hate TM (streamyx) so much is that they don’t alert their users first if there are going to do some upgrades or not. It will take them at least couple of days before they alert. As for Jaring (the only ISP which I’ve seen that does that) , they do put up in their site if there are any downtime and so on. Please P1 , READ THIS !
3. Proper training for resellers and agents alike – Give them the proper trainning , I’ve seen that some agents are willing to lie to their potential customers such as no data cap and unlimited usages and so on. This is not good as once the customers find out that they have been cheated , they would just keep on complaining back to P1. Keep in mind that its the reputation of P1 that goes down the drain. So its recommended for P1 to give them proper trainning and don’t encourage them to lie on facts. Even if you do , people would start to hate your services just like how Maxis Broadband agents did on lying to their customers on there is no such thing as ‘data cap’
These are some of my things that I would like to share with you and with P1 WiMax represntatives here. I do hope that they look into this seriously. As for me , I am bit disspointed with the services which they have been providing me lately. Its totally unaccpectable ,and I do pray that it doesn’t turn out to be the next Streamyx !