Circuit fault caused the Slowdown – TM

First let me copy and paste the news from The Star. Read down for my comment and views. I am sure you do know my blogging style by now already !

PETALING JAYA: Streamyx broadband users will have to bear with sluggish surfing speeds until March 5 due to technical problems, according to a statement by Telekom Malaysia Bhd (TM).
The statement said there has been a disruption of TM’s Internet services since Feb 18 due to circuit faults on the Asia Pacific Cable Network 2 (APCN2) between Malaysia and the United States.
Due to this, customers using Internet services may now experience slow browsing while accessing content hosted in the United States, said the statement.
Additionally, customers using Internet Protocol services such as Virtual Private Network (VPN) and other critical business applications linked to the United States may also experience some service degradation.
To alleviate the problem and ease the congestion, some links have been rerouted, TM said.
Source : The Star

Woah – Wait a second – since 18th February 2009 and now only they wrote it in the newspaper (as of in 25th February 2009). Well , I understand that it takes time for you to publish in a newspaper but how about at least keeping customers informed like JARING on their main web-site.  Anyway , two days I go I sent a letter to TM on this issue and asking politely a rebate from them as pretty much Internet is slow and they called me yesterday to verify my details and so on. I’ll let you know the outcome anyway don’t keep your hopes high as I think that they wouldn’t be giving the rebate streamyx users at all – but then you may never know !
Oh wait , I totally forgot. Im unable to access our own ISP page at all – TM’s net page (as of today – the 25th February 2009 at 5.59 pm)
Edit : Well its back up and finally they put a message about it !
Lastly , I urge you (if you’re having any sort of issues) to step forward and send a letter to MCMC , FOMCA and other organisations in order for them to investigate and at least give us a rebate. For me principal is important – as in how you take care your customers. Giving them this sort of information at the 11th hour wouldn’t be solving any kind of issues.  I feel pity those who use the Internet for assigmenets or for their business !

5 thoughts to “Circuit fault caused the Slowdown – TM”

  1. I kind of sense some complacency on Telekom Malaysia’s part. If only broadband services here in Malaysia is an open tender business; perhaps then with the introduction of competition, Streamyx will learn to buck up!
    I truly hate it! But it’s holding us all at ransom!
    “Either use me, or BEAT IT”, that’s its philosophy…
    Eugenes last blog post..Curtin Graduation Day (Perth, Australia – Day 7)

    1. If only they do it like the Australian ISP style. Things would have been better. I guess this is what you get when you monopolize something. Basically you dont have competitors and you’re the single player in the market. You’re not giving any other players to venture into your market and pretty much you’ll be making profit always – as we don’t have an alternative to DSL here in Malaysia. That is why most of us are still on streamyx !

  2. Agree re the monopoly situation… what also annoys me is their promotions that mean that newcomers end up paying less than we do, having signed up ages ago…

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