Its been a long time since I’ve touched my blog anyway. I have been busy lately as you most of you guys do know. Anyway, this time – I would like to take this opportunity to praise P1 WiMax on their new feedback system for us Trial users and as well as their new packaging scheme. Well , every week we are required to fill out whats the speed that we get , our latency (ping rates) and hows the speed and so on. I think its a good way for them to collect data and monitor to improvise their service , as I am slowly seeing that they are doing couple of changes based on user-feedback (which is again great , this is because you’re winning users’ hearts over) . One thing that caught my heart is that they clearly ADVERTISE whats the limit that we are allowed to use before ‘fair usage policy kicks in’ (in other words , your speed would be throttled aka your bandwidth would be managed)
New P1 WiMax packages- Most importantly the user cap is stated clearly for each of the packages. Its not hidden or typed in very very small font !
One thing though – I do find 5GB is too little for Lite users. Hopefully they do raise the cap to 10GB , this way at least lite users do have a chance as well. Why am I saying this is because updates for Windows , anti-virus definition , new software are getting bigger and bigger by day and I don’t think that 5GB is enough personally. Anyway , its a great move of highlighting the cap , so far this is the first ISP which have ever done so (Shame on you Maxis and Celcom for not stating it clearly in the site.)
Next up , is the feedback form which we have to submit every week or every time when we call up the Customer Care representative. Well I kinda like the whole concept whereby we can share our opinon and give our own feedback to them. As someone who is taking statistics , the data would help a lot for them to determine the pattern and usage behaviour . This is very important to get the sample from a very small population to determine how it would be like for a large population. Anyhow , let me take a screenshot of how the survey form looks like , so you folks can take a look at it for yourself
The survey thingy – All you have to do is just fill it up !
These are great moves (both marketing and strategy wise). I just do hope that they do enable port forwarding/pass through in the modem , that allows P1 WiMax users to host games (especially if you’re a gamer) or to allow applications to link up to the outside world (i.e Torrent applications and so on). This is great especially if you plan to run test web server , php server , game server whereby you want outsiders to connect and tes it all together. Currently its not possible. But I do hope its possible by end of this month !
P.S to P1 WiMax folks – If you’re reading this as well , come up with a package for gamers as well. It would be great , just provide them with the best “route” or “optimised ping times” for them to play online role playing games without any lag !. For gamers , latency is important as opposed to speed.