Streamyx’s New TOS

Firstly let me quote on the latest Streamyx’s Terms & Condition and later we will do the analysis (a.k.a “The Talking)

 

xv. Streamyx download and upload speed is guaranteed for local content access only. TM is not responsible for the low speed of either download or upload of international content access.

Source : http://www.streamyx.com.my/get_streamyx/get_streamyx.php?id=getstreamyx_package_Details 

 

So there you go folks. TM is not responsible if your download speeds are very slow when you access International links. In other words , you’ll be enjoying fast local link speeds ONLY. Your cries are in vain  – This is because lets face it. You’ll be calling their toll free number , ranting to them on how slow is their International link speed and you were unable to play your World of Warcraft with your US buddies or you got kicked out of your guild because of your crappy connection. Chances are , TM would just simply ignore it or just give you a standardized answer saying that their International links do have problems. Its the typical same ol’ excuse that we have been hearing for a very long time. Beating around the bushes , and giving the same excuse

 

What is it for us consumers ? Well we can’t really exercise our rights as TM monopolizes the whole landline broadband industry. They have the rights to adjust the price and the quality of broadband which they would like to supply. They could either over-sell it and still make a profit out of it or they could just simply increase the price and still make a profit out of it. Either way , they gain and we consumers , do lose out. I do agree that there are some advantages of monopoly such as helping the poor and needy (for instance , TM offers RM 20/44 package for those who can’t afford to fork out a lot of money for Internet as opposed to other providers (i.e P1 , Maxis) whereby their monthly commitment fees start from RM 60+) . But it does have a lot of disadvantages , I am sure you could list down all the disadvantages.

 

Basically , we’re pretty much screwed as there is no law in Malaysia that protects us (basically MCMC states that you must at least get 80% of the advertised speed for local links)  , the only way that we could express our thoughts is by visiting our Prime Minister’s blog and maybe give some suggestions or make our cries heard. Who knows – Our broadband might improve after that as I do see that our Prime Minister responds to some of our cries and trying his best along with his cabinet to form a better Malaysia ! I do think improving broadband connectivity here in Malaysia also should be one of his agenda – I’m sure it would make Malaysia proud !

13 thoughts on “Streamyx’s New TOS”

  1. I am so glad I switched to P1 2 months ago.
    And with this news, I’m considering upgrading my plan, just to give P1 more money and give the finger to Tmnet.

  2. looks like TM just don’t want to entertain our complaint about broadband speed to international server anymore..wtheck? So, what does it means by internet anyway? Where’s the world without boundary then?

  3. Well, out leaders still live in caves with no internet access so the important of reliable internet access is ignored….

    But, when there are girls, booze, money, ass and all the other dumb crap around. They’ll get all excited…

    someone must show them how easy it is to find porn online, then maybe they might put more focus on the internet…

    Daneshs last blog post..Disable the “beep” in Ubuntu 9.04

  4. Kenny :

    I am so glad I switched to P1 2 months ago.
    And with this news, I’m considering upgrading my plan, just to give P1 more money and give the finger to Tmnet.

    P1 has its own advantages and disadvantages. At least their TOS (at this time) doesn’t state that ‘ey look you’re screwed because of your low speed – so don’t complain to us if you can’t buffer youtube streams or download porn’

  5. izzat :

    looks like TM just don’t want to entertain our complaint about broadband speed to international server anymore..wtheck? So, what does it means by internet anyway? Where’s the world without boundary then?

    I am thinking that TM wants us to rethink the term broadband. They should be promoting as local Intranet gateway. I’ve to agree with you – it defeats the purpose of the Internet in the first place. Internet was invented for us to share information and to gain knowledge (or to download porn/play games). But if you can’t load wikipedia nor online encyclopedias – there is no point of me paying RM 160 for this 4Mbps local Intranet connection

  6. Pradeesh :

    Kenny :
    I am so glad I switched to P1 2 months ago.
    And with this news, I’m considering upgrading my plan, just to give P1 more money and give the finger to Tmnet.

    P1 has its own advantages and disadvantages. At least their TOS (at this time) doesn’t state that ‘ey look you’re screwed because of your low speed – so don’t complain to us if you can’t buffer youtube streams or download porn’

    I’ll take good attitude and customer service over speed and consistency anytime of the year.
    This might come as a surprise to fellow malaysians, but my streamyx speed was fine, worked as advertised, but I just couldn’t take the way the company is runned.
    So, putting my money where my mouth it.

  7. Hi,
    We have a group of customers in East Malaysia who have loss the VPN connectivity to our US host since 2 days ago.
    Report made to TM Helpdesk but it was not entertained.
    This connection is critical to our business.

    Do you guys have any “quick” solution to this kind of problem? Changing of ISP is not possible as TM is still monopoly the market there.
    Any idea would be much appreciated.
    Thanks.

  8. hi, I’m surprise about you all comment without did not know the true about TM broadband line speed….yeahhh i’m not TM worker but my friend work with TM…..Today i understand why streamyx always make trouble especially for speed and so on.

    For me i’m not blame name company of TM for 100% about the quality service. WHY????? You should blame the “TM CEO” and their kroni……If this people bring good quality stuff or service………you will get good service………..if not you will still get as you get now…..

    The key for this is “KANTAU”….get cheap stuff you will get kantau….who get kantau that you will be thinking by yourself………….
    .-= rectro´s last blog ..How to Increase SNR Margin =-.

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